Responsible Gaming

Responsible gaming at joocasino is based on promoting a conscious and informed approach to gambling entertainment. Our aim is to ensure that all players engage in gaming as a fun and controlled activity without risking their financial stability or personal wellbeing. joocasino is committed to supporting players in maintaining control over their gaming habits by providing tools, guidance, and responsive assistance whenever necessary.

Risk Awareness

Recognizing the potential risks of gambling is essential to maintaining control over your gaming activities. Signs that may indicate problematic gambling behaviour include:

• Placing bets more frequently than intended or increasing bet amounts impulsively.
• Spending excessive time thinking about gambling, even outside of playing sessions.
• Feeling restless, irritated, or anxious when unable to gamble.
• Neglecting personal, professional, or social responsibilities in favour of gambling.
• Chasing losses by betting more to recover money lost.

To assist you in self-assessment, consider the following statements. Reflect on how often they apply to your behaviour:

1. I find it difficult to limit the amount of time or money I spend gambling.
2. I often think about gambling when I am not playing, including plans for future bets.
3. I have tried to reduce or stop gambling but found it hard to do so.
4. I gamble to escape feelings of stress, boredom, or sadness.
5. I borrow money or use funds intended for other purposes to gamble.

If you answered affirmatively to one or more statements frequently, joocasino encourages you to make use of our responsible gaming tools or seek professional support.

Limits & Tools

joocasino provides several protective tools enabling players to manage their gambling behaviour effectively:

Setting Deposit Limits

You can set daily, weekly, and monthly deposit limits directly from your personal account dashboard by following these steps:

1. Log into your joocasino-ca.com account.
2. Navigate to the Responsible Gaming section within your account settings.
3. Select Deposit Limits and choose from daily, weekly, or monthly limit options.
4. Enter the maximum amount of money you wish to deposit for the chosen time period.
5. Confirm the limits to activate them immediately.

Once set, these limits restrict deposits into your account and cannot be increased until the current limit period has expired, helping you to gamble within your means.

Time Spent Limits and Session Timers

To promote healthy gaming durations, joocasino allows you to monitor and limit session times:

• You can enable session timers that alert you after a preset period of continuous play.
• Access session timer settings under the responsible gaming section in your account settings.
• Select maximum session duration according to your preference and confirm.

Enabling Breaks ('Time-Out')

If you wish to take a short break from gambling, joocasino offers a Time-Out function, allowing you to suspend your account for 24 to 72 hours. To activate:

1. Log into your account at joocasino-ca.com.
2. Visit the Responsible Gaming section.
3. Select the Time-Out option and choose a period between 24, 48, or 72 hours.
4. Confirm your selection to activate the break immediately.

During the time-out period, you will be unable to place bets or deposit funds, allowing you to pause and reflect on your gaming habits.

Self-Exclusion

joocasino provides a formal Self-Exclusion option for players seeking a more extended or permanent suspension of gambling activity. Follow the steps below to self-exclude:

1. Log into your joocasino-ca.com account.
2. Go to the Responsible Gaming section in your account settings.
3. Select Self-Exclusion.
4. Choose the desired time period for self-exclusion, ranging from a minimum of 6 months to a permanent lifetime ban.
5. Carefully read the terms and confirm your decision.

Once self-exclusion is activated:

• You will be unable to log in or place bets during the exclusion period.
• You cannot withdraw funds until the self-exclusion period expires, with joocasino applying cancellation or refund terms according to regulatory requirements.
• Requests to reinstate access before the period ends are not permitted to ensure the effectiveness of the exclusion.

For assistance or inquiries about self-exclusion, contact the joocasino responsible gaming team at [email protected].

Support Resources

joocasino encourages players and their families to seek support when experiencing difficulties related to gambling. Below are recommended organizations and hotlines providing professional help:

• GAMCARE - The UK's leading provider of information, advice, and support for anyone affected by problem gambling. Offers phone, online chat, and email services.
  Website: www.gamcare.org.uk
  Helpline: +44 800 111 900
• Gamblers Anonymous (GA) - A fellowship of men and women who share their experiences to solve common problems related to gambling addiction.
  Website: www.gacanada.ca
  Local meeting information and support resources are available.
• Centre for Addiction and Mental Health (CAMH) - Ontario - Offers counselling and treatment programs covering problem gambling.
  Website: www.camh.ca
  Phone: 1-800-463-6273
• Problem Gambling Helpline (Canada) - Confidential support available 24/7 to individuals experiencing gambling problems.
  Phone (Toll-Free): 1-888-230-3505

Help for Family

Supporting a loved one with gambling addiction can be challenging. joocasino recommends the following approaches for families and friends:

• Engage in open, non-judgmental conversations to express concern and willingness to assist.
• Encourage the person to seek professional help and take advantage of available resources.
• Provide information about family support groups, online forums, and chat services where relatives can share experiences and advice.
• Explore counselling options such as psychotherapists specialized in addiction or community mental health services.
• Utilize helplines dedicated to families affected by gambling disorder for guidance and emotional support.

Useful family support resources include:

• Gam-Anon - Support group for friends and families of problem gamblers.
  Website: www.gam-anon.org
• National Council on Problem Gambling - Family Support
  Website: www.ncpgambling.org

Operator's Commitment

joocasino is dedicated to responsible gaming and employs advanced risk management and player protection procedures, including:

• Behavior Analysis: Continuous monitoring of player activity to detect patterns indicative of risky gambling behavior, such as rapid loss accumulation, frequent high-stake bets, or persistent deposit limit breaches.
• Warning Messages: Timely notifications encouraging players to take breaks and consider self-assessment if potentially problematic signs are detected.
• Proactive Contact: In cases of identified risk, joocasino support staff may initiate contact to offer assistance, recommend responsible gaming tools, or discuss self-exclusion options, always respecting privacy and confidentiality.

These measures ensure that joocasino not only complies with the regulatory framework established for Canadian players but also promotes a safe and enjoyable gaming environment.

Updates

joocasino regularly updates its Responsible Gaming policies and tools to align with best practices and legal requirements. Any material changes will be communicated to players through:

• Email notifications sent to registered accounts.
• Prominent banners or announcements displayed on the joocasino-ca.com website.

This page was last updated on June 15, 2025.

Contact & Feedback

If you require support, have queries about responsible gaming, or wish to request assistance or self-control measures, please contact the joocasino Responsible Gaming department:

• Email: [email protected]

You may also reach out via our website contact form available at joocasino-ca.com/contact. Our team is committed to responding promptly and confidentially to all requests related to player support and responsible gambling.